Refund and Returns

Standard Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For health and safety purposes, the following items are non-returnable once opened or used:

E-liquids

Atomizers – such as RDAs and tanks

Disposable e-cigarettes

Replacement pods and coils – if the tempering foil is broken

Replacement coils – if the tempering seal is broken

Spare parts – drip tips, glass, o-rings

Marijuana products

Rechargeable batteries

Glass Products and Glass Accessories

Warranty Service

Hardware devices purchased directly from our website are covered by a 30-day limited warranty from the date of delivery. Contacting our department for the first time will not extend the warranty period. You may also contact the manufacturer directly for after-sales service to extend the warranty.

Types of products not covered by our 30-day warranty:

Atomizers – such as RDAs and tanks

Disposable e-cigarettes

Replacement pods

Replacement coils

Spare parts – drip tips, glass, o-rings

Marijuana products

Rechargeable Batteries

Glass Products & Glass Accessories

To qualify for warranty service, you must contact us at huamaosheng@amevape.com or use the contact form to initiate the return process within 30 days of original delivery. We do require that defective items be shipped back to our facility before a refund or store credit can be issued.

The 30-day Limited Warranty does not cover damage caused by accident, abuse, disassembly, custom modifications, or user error, as well as consequential and incidental damages.

Some brands may require warranty claims to be made directly to them through their after-sales service department.

Atomizers (e.g., tanks, RDAs) and replacement parts (coils and vape cartridges) may not be covered by the warranty, as the original manufacturer does not offer a warranty for these types of items. Visit the manufacturer’s website for more details.

Note: Some manufacturers do require the warranty card included in the package in order to process the warranty. Please do not discard the contents of the package.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Return Address

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at huamaosheng@amevape.com and send your item to: 2003-3, No.1 Changqing South Road, Chang’an Town, Dongguan City, Guangdong Province, China.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 2003-3, No.1 Changqing South Road, Chang’an Town, Dongguan City, Guangdong Province, China.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.